The second-hand marketplace Shoppers Share Anger About Size Updates
Members of the platform have expressed outrage due to a modification that led to products showing incorrect sizing.
The popular resale platform has altered its measurement guidelines for female and kids' apparel failing to inform all shoppers about the modification.
Digital Channels Reaction
Countless users and merchants are expressing on platforms claiming that product pages now present a modified sizing category versus the original listing as a result of the reclassification.
The company said the new system was more in line with comparable marketplaces.
They have suggested members to review their products and adjust the sizing manually when needed, which has left users frustrated.
Sizing System Modifications
Before the change, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range like S/UK 8-10.
With some products, the measurements have been reclassified - for example a size L was formerly size 12 but is now a UK 16-18.
Shopper Stories
A fashion influencer, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Stephanie Gallen, located in Scotland, stated items she posted with size 14 tags were appearing on the platform as size 20–22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she stated.
Manual Updates
Charlotte Lunn, from Derby, stated she felt frustrated because the modification necessitated personal updates the sizes on "every single listing".
"For me this is particularly frustrating, because of my ongoing medical condition and selling on Vinted has been paramount for me since losing part of my income," she explained.
Platform Context
The app has more than 100 million users, comprising 18 million UK members.
It has become a favored option to second-hand platforms like eBay and Depop.
This isn't the first time where an unanticipated change to the app has proved unpopular: last year, the platform withdrew an update concerning shipment methods following member complaints.
